How can I contact Folksy?

Folksy is a place to buy hand crafted gifts and handmade or commercial supplies. When you buy an item through Folksy, you buy directly from one of thousands of UK based designers and sellers. 

For most enquiries, you will need to contact the individual seller.

Contacting the Seller

Please contact the individual seller directly if you would like to:

  • Ask about a particular product or its availability
  • Enquire about your order
  • Send a message relating to your order such as a preference for size or colour
  • Ask about a custom item
  • Organise a return, refund or replacement

You can contact a seller on Folksy by clicking the ‘Contact’ link underneath the banner at the top of their shop page, or the 'Contact the Designer' link on any listing page. Please note that you will need to be registered with Folksy and logged in to do so.

Alternatively if you have placed an order with the seller, you can email them directly. You should have received a confirmation email containing the seller's email address (the address will be in the body of the email) when you placed your order on Folksy.

Contacting Folksy Admin

If you can’t find the answer to your question in our FAQs, or if a seller is not responding to your emails regarding an existing order, please click the "Contact Support" link on the right hand side of this page (or at the bottom of the page if you're on a mobile device) to open a Support ticket. 

We advise you use this contact form as it may help you find the answer to your query more quickly, and it gives us more details about your request. However, if you have any problems using it, please email us at support@folksy.com, giving as much detail about your account or order as possible. 

Folksy Ltd. is based in Sheffield, UK. We’re a small team of people but we’re happy to help and will respond to all enquiries as soon as we can. We do not offer telephone support.

Join the Community

Talk to our very supportive and knowledgeable community of buyers and sellers on our forums at talk.folksy.com

Press Enquiries

If you would like to contact us regarding a press enquiry, please email publicity@folksy.co.uk or visit our Press page.

Folksy Ltd.
Registered in England No. 05968981
VAT Number: 120 8984 09
Registered Address: Harland Works, 70 John Street, Sheffield S2 4QU
Email: support@folksy.com

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