How can I contact Folksy?

Folksy is a place to buy hand crafted gifts and handmade or commercial supplies When you buy an item from Folksy, you buy directly from one of over 15,000 UK based designers.

Please contact the seller directly if you would like to:

  • Ask about a particular product or it’s availability
  • Enquire about your order
  • Send a message relating to your order such as a preference for size or colour
  • Ask about a custom item
  • Organise a return, refund or replacement

You can contact a designer/seller on Folksy by clicking the ‘Contact the Designer’ link on any listing page, or the 'Ask Seller a Question' link on their Shop page. Please note that you will need to be registered with Folksy and logged in to do so.

Alternatively if you have placed an order with the seller, you can email them directly. You should have received a confirmation email containing the seller's email address when you placed your order on Folksy.

All other site enquiries

If you have another enquiry about buying or selling on Folksy, please visit our Helpdesk to find the answers to many frequently asked questions.

If you can’t find the answer to your question in our FAQs, please click the CONTACT SUPPORT link on the right hand side to open a Support ticket. 

We advise you use this contact form as it may help you find the answer to your query more quickly, and it gives us more details about your request. However, if you have any problems using it, please email us at

Folksy Ltd. is based in Sheffield, UK. We’re a small team of people but we’re happy to help and will respond to all enquiries as soon as we can.

Press Enquiries

If you would like to contact us regarding a press enquiry then please visit our Press page.

Folksy Ltd.
Registered in England No. 05968981
VAT Number: 120 8984 09
Registered Address: Harland Works, 72 John Street, Sheffield S2 4QU

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