Ability to add tracking number to order/dispatch emails
I send high value items and always use a tracked service.
I think it would be really useful if when marking an item as shipped, i could also add the tracking reference.
I understand that I can email the customer with this info, but it would be great if that info was in their dispatch email/folksy account.
what do you all think?
Thank you, Corinne x
Maureen Flett commented
I think this is an important feature. Whilst I can send an email. Clients return to their order to find updates on tracking. They are very unlikely to go through their emails and will bombard me with pointless requests for tracking info, especially my American customers. It would also make sense to have all the info in one place should a query or non delivery occur from the seller point of view.
Debbie Cummins commented
Agree... there's no option to add Tracking when you click on 'Order Sent'.
I would like this option too, and then there is a record of the number on the system.