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Knowledge Base

← Folksy Support & Knowledge Base

  1. About Folksy and Terms of Use →

    1. What is Folksy?
    2. Folksy's Terms of Use
    3. Sales & Returns Policy
    4. Community Policy
    5. Our Privacy Policy

  2. Buying FAQ →

    1. How do I contact the seller about an item or order?
    2. How do I buy something on Folksy?
    3. How do I pay for an item?
    4. I can't pay using my iPad !
    5. When will I receive my order?

  3. Registration and logging in →

    1. How do I register on Folksy?
    2. Registration problems
    3. Log in problems
    4. Can I have more than one account?
    5. How do I delete my shop / account?

  4. Selling 1: Before you set up your shop →

    1. What can I sell on Folksy?
    2. Legal Information: what sellers need to comply with
    3. Do I need to use PayPal to sell on Folksy?
    4. Setting up a Paypal account
    5. I'm not in the UK, can I sell on Folksy?

  5. Selling 2: Creating and maintaining your shop →

    1. Choosing a shop name and username
    2. Setting up your shop
    3. Introducing direct payments by credit and debit card on Folksy
    4. How do I find my Folksy shop or dashboard?
    5. Editing my shop details, creating collections and rearranging items

  6. Selling 3: Listing items and Managing stock →

    1. How do I list an item for sale or create a draft?
    2. How do I edit my listings?
    3. Can I create a copy of a listing?
    4. Custom and personalised orders
    5. Managing your stock level

  7. Selling 4: Managing your orders →

    1. What happens when I sell something?
    2. What if the buyer does not pay?
    3. My order says 'awaiting payment' but I've received payment!
    4. I’ve got an email from Folksy saying a buyer is having problems paying. What should I do now?
    5. How do I cancel or refund a customer's order?

  8. Selling 5: Fees, bills and seller accounts →

    1. How much does it cost to sell on Folksy?
    2. About the Folksy Plus plan
    3. Paypal and receiving payments
    4. Understanding and paying your Folksy bill

  9. All articles →

    1. What is Folksy?
    2. How do I contact the seller about an item or order?
    3. What happens when I sell something?
    4. How do I register on Folksy?
    5. What can I sell on Folksy?