All articles

  1. About the Folksy Plus plan

  2. BUG: Number appearing when I try to type a city name into the listing page

  3. Can I create a copy of a listing?

  4. Can I have more than one account?

  5. Can I list an item in more than one category?

  6. Can I list items from my iPhone or iPad?

  7. Can I put my shop in holiday mode?

  8. Categories and where to list your work

  9. Choosing a shop name and username

  10. Community Policy

  11. Copyright and Trademarks

  12. Creating a banner and profile picture (avatar)

  13. Custom and personalised orders

  14. Discount Codes

  15. Do I need to use Paypal to sell on Folksy?

  16. Editing my shop details, creating collections and rearranging items

  17. Enabling PayPal Postage

  18. Fees Policy

  19. Folksy is broken!

  20. Folksy's Terms of Use

  21. How can I be featured on Folksy?

  22. How can I contact Folksy?

  23. How can I promote my shop to get more sales?

  24. How do I buy something on Folksy?

  25. How do I cancel my order, return an item or ask for a refund?

  26. How do I cancel or refund a customer's order?

  27. How do I contact the seller about an item or order?

  28. How do I delete my shop / account?

  29. How do I edit my listings?

  30. How do I find out my shop address?

  31. How do I leave feedback?

  32. How do I list an item for sale?

  33. How do I pay for an item?

  34. How do I register on Folksy?

  35. How do I remove or hide items from my shop?

  36. How do I renew an expired listing?

  37. How much does it cost to sell on Folksy?

  38. I can't list - listing is slow or timing out

  39. I can't pay using my iPad !

  40. I didn't receive the verification email

  41. I don't live in the UK, can I shop on Folksy?

  42. I have sold something to a friend/outside of Folksy - what should I do?

  43. I'm having problems using Folksy with Internet Explorer

  44. I'm not in the UK, can I sell on Folksy?

  45. I'm not receiving emails from Folksy

  46. I’ve got an email from Folksy saying a buyer is having problems paying. What should I do now?

  47. Legal Information: what sellers need to comply with

  48. Liability Insurance

  49. Log in problems

  50. Managing your stock level

  51. My items have disappeared

  52. My order says 'awaiting payment' but I've received payment!

  53. Our Privacy Policy

  54. Partnership offers for Folksy Sellers

  55. Paypal and receiving payments

  56. Photos, sizing and uploading

  57. Policy on listing items for sale

  58. Pricing and postage

  59. Product Safety

  60. Registration problems

  61. Sales & Returns Policy

  62. Setting up a Paypal account

  63. Setting up your shop

  64. Shop description, tagline and biography

  65. Shopkeeping: featured items, shop collections and rearranging your items

  66. Supported Craft Practices

  67. Suspicious emails from potential buyer

  68. Tax Guide for Folksy sellers

  69. The Hallmark Act 1973

  70. Titles and description

  71. Unable to upload banner or avatar Internet Explorer

  72. Understanding and paying your Folksy bill

  73. Using Google Analytics

  74. Using the Folksy logo

  75. VAT MOSS

  76. What can I sell on Folksy?

  77. What happens when I sell something?

  78. What happens when I send a message using Folksy?

  79. What if the buyer does not pay?

  80. What is Folksy?

  81. When will I receive my order?

  82. Where are my Folksy inbox and messages?

  83. Why can't I purchase an item?

Feedback and Knowledge Base