All articles

  1. About the Folksy Plus plan

  2. Can I create a copy of a listing?

  3. Can I have more than one account?

  4. Can I list an item in more than one category?

  5. Can I list items from my iPhone or iPad?

  6. Can I put my shop in holiday mode?

  7. Categories and where to list your work

  8. Choosing a shop name and username

  9. Community Policy

  10. Copyright and Trademarks

  11. Creating a banner and profile picture (avatar)

  12. Custom and personalised orders

  13. Discount Codes

  14. Do I need to use Paypal to sell on Folksy?

  15. Editing my shop details, creating collections and rearranging items

  16. Editing your Stripe direct payment settings

  17. Enabling PayPal Postage

  18. Etsy Import Service

  19. Fees Policy

  20. Folksy is broken!

  21. Folksy's Terms of Use

  22. How can I appear in the 'Theme of the Day' on the Folksy homepage?

  23. How can I be featured on Folksy?

  24. How can I contact Folksy?

  25. How can I promote my shop to get more sales?

  26. How do I buy something on Folksy?

  27. How do I cancel my order, return an item or ask for a refund?

  28. How do I cancel or refund a customer's order?

  29. How do I contact the seller about an item or order?

  30. How do I delete my shop / account?

  31. How do I edit my listings?

  32. How do I find my Folksy shop or dashboard?

  33. How do I find out my shop address?

  34. How do I leave feedback or a review for my order?

  35. How do I list an item for sale or create a draft?

  36. How do I pay for an item?

  37. How do I register on Folksy?

  38. How do I remove or hide items from my shop?

  39. How do I renew an expired listing?

  40. How much does it cost to sell on Folksy?

  41. I can't list - listing is slow or timing out

  42. I can't pay using my iPad !

  43. I didn't receive the verification email

  44. I don't live in the UK, can I shop on Folksy?

  45. I have sold something to a friend/outside of Folksy - what should I do?

  46. I'm having problems using Folksy with Internet Explorer

  47. I'm not in the UK, can I sell on Folksy?

  48. I'm not receiving emails from Folksy

  49. Introducing direct payments by credit and debit card on Folksy

  50. I’ve got an email from Folksy saying a buyer is having problems paying. What should I do now?

  51. Legal Information: what sellers need to comply with

  52. Liability Insurance

  53. Log in problems

  54. Managing your stock level

  55. My items have disappeared

  56. My order says 'awaiting payment' but I've received payment!

  57. My Plus account is about to expire, how do I renew?

  58. Our Privacy Policy

  59. Partnership offers for Folksy Sellers

  60. Paypal and receiving payments

  61. Photos, sizing and uploading

  62. Policy on listing items for sale

  63. Pricing and postage

  64. Product Safety

  65. Registration problems

  66. Sales & Returns Policy

  67. Seller alert: Invalid order email received 12th July 2017

  68. Setting up a Paypal account

  69. Setting up your shop

  70. Shop description, tagline and biography

  71. Shopkeeping: featured items, shop collections and rearranging your items

  72. Supported Craft Practices

  73. Suspicious emails from potential buyer

  74. Tax Guide for Folksy sellers

  75. The Hallmark Act 1973

  76. Titles and description

  77. Unable to upload banner or avatar Internet Explorer

  78. Understanding and paying your Folksy bill

  79. Using Google Analytics

  80. Using the Folksy logo

  81. VAT MOSS

  82. What can I sell on Folksy?

  83. What happens when I sell something?

  84. What happens when I send a message using Folksy?

  85. What if the buyer does not pay?

  86. What is Folksy?

  87. When will I receive my order?

  88. Where are my Folksy inbox and messages?

  89. Why can't I purchase an item?

  90. Your Privacy Policy

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