All articles

  1. About the Folksy Plus plan

  2. BUG: Number appearing when I try to type a city name into the listing page

  3. Can I create a copy of a listing?

  4. Can I have more than one account?

  5. Can I list an item in more than one category?

  6. Can I list items from my iPhone or iPad?

  7. Can I put my shop in holiday mode?

  8. Categories and where to list your work

  9. Choosing a shop name and username

  10. Community Policy

  11. Copyright and Trademarks

  12. Creating a banner and profile picture (avatar)

  13. Custom and personalised orders

  14. Discount Codes

  15. Do I need to use Paypal to sell on Folksy?

  16. Editing my shop details, creating collections and rearranging items

  17. Editing your Stripe direct payment settings

  18. Enabling PayPal Postage

  19. Fees Policy

  20. Folksy is broken!

  21. Folksy's Terms of Use

  22. How can I be featured on Folksy?

  23. How can I contact Folksy?

  24. How can I promote my shop to get more sales?

  25. How do I buy something on Folksy?

  26. How do I cancel my order, return an item or ask for a refund?

  27. How do I cancel or refund a customer's order?

  28. How do I contact the seller about an item or order?

  29. How do I delete my shop / account?

  30. How do I edit my listings?

  31. How do I find my Folksy shop or dashboard?

  32. How do I find out my shop address?

  33. How do I leave feedback?

  34. How do I list an item for sale?

  35. How do I pay for an item?

  36. How do I register on Folksy?

  37. How do I remove or hide items from my shop?

  38. How do I renew an expired listing?

  39. How much does it cost to sell on Folksy?

  40. I can't list - listing is slow or timing out

  41. I can't pay using my iPad !

  42. I didn't receive the verification email

  43. I don't live in the UK, can I shop on Folksy?

  44. I have sold something to a friend/outside of Folksy - what should I do?

  45. I'm having problems using Folksy with Internet Explorer

  46. I'm not in the UK, can I sell on Folksy?

  47. I'm not receiving emails from Folksy

  48. Introducing direct payments by credit and debit card on Folksy

  49. I’ve got an email from Folksy saying a buyer is having problems paying. What should I do now?

  50. Legal Information: what sellers need to comply with

  51. Liability Insurance

  52. Log in problems

  53. Managing your stock level

  54. My items have disappeared

  55. My order says 'awaiting payment' but I've received payment!

  56. My Plus account is about to expire, how do I renew?

  57. Our Privacy Policy

  58. Partnership offers for Folksy Sellers

  59. Paypal and receiving payments

  60. Photos, sizing and uploading

  61. Policy on listing items for sale

  62. Pricing and postage

  63. Product Safety

  64. Registration problems

  65. Sales & Returns Policy

  66. Seller alert: Invalid order email received 12th July 2017

  67. Setting up a Paypal account

  68. Setting up your shop

  69. Shop description, tagline and biography

  70. Shopkeeping: featured items, shop collections and rearranging your items

  71. Supported Craft Practices

  72. Suspicious emails from potential buyer

  73. Tax Guide for Folksy sellers

  74. The Hallmark Act 1973

  75. Titles and description

  76. Unable to upload banner or avatar Internet Explorer

  77. Understanding and paying your Folksy bill

  78. Using Google Analytics

  79. Using the Folksy logo

  80. VAT MOSS

  81. What can I sell on Folksy?

  82. What happens when I sell something?

  83. What happens when I send a message using Folksy?

  84. What if the buyer does not pay?

  85. What is Folksy?

  86. When will I receive my order?

  87. Where are my Folksy inbox and messages?

  88. Why can't I purchase an item?

Feedback and Knowledge Base