All articles
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About the Folksy Plus plan
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Can I create a copy of a listing?
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Can I have more than one account?
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Can I list an item in more than one category?
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Can I list items from my iPhone or iPad?
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Can I put my shop in holiday mode?
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Categories and where to list your work
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Charity donations
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Choosing a shop name and username
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Community Policy
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Copyright and Trademarks
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Creating a banner and profile picture (avatar)
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Custom and personalised orders
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Discount Codes
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Do I need to use Paypal to sell on Folksy?
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Editing my shop details, creating collections and rearranging items
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Editing your Stripe direct payment settings
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Enabling PayPal Postage
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Etsy Import Service
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Fees Policy
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Folksy is broken!
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Folksy's Terms of Use
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Fraudulent Orders
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Gift Vouchers
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How can I appear in the 'Theme of the Day' on the Folksy homepage?
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How can I be featured on Folksy?
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How can I contact Folksy?
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How can I promote my shop to get more sales?
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How do I buy something on Folksy?
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How do I cancel my order, return an item or ask for a refund?
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How do I cancel or refund a customer's order?
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How do I contact the seller about an item or order?
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How do I delete my shop / account?
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How do I edit my listings?
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How do I find my Folksy shop or dashboard?
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How do I find out my shop address?
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How do I leave feedback or a review for my order?
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How do I list an item for sale or create a draft?
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How do I pay for an item?
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How do I register on Folksy?
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How do I remove or hide items from my shop?
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How do I renew an expired listing?
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How much does it cost to sell on Folksy?
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I can't list - listing is slow or timing out
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I can't pay using my iPad !
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I didn't receive the verification email
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I don't live in the UK, can I shop on Folksy?
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I have sold something to a friend/outside of Folksy - what should I do?
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I'm having problems using Folksy with Internet Explorer
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I'm not in the UK, can I sell on Folksy?
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I'm not receiving emails from Folksy
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I’ve got an email from Folksy saying a buyer is having problems paying. What should I do now?
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Introducing direct payments by credit and debit card on Folksy
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Legal Information: what sellers need to comply with
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Liability Insurance
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Log in problems
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Managing your stock level
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My items have disappeared
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My order says 'awaiting payment' but I've received payment!
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My Plus account is about to expire, how do I renew?
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Online market terms and conditions
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Our Privacy Policy
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Partnership offers for Folksy Sellers
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Paypal and receiving payments
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Photos, sizing and uploading
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Policy on listing items for sale
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Pricing and postage
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Product Safety
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Registration problems
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Royal Mail Click & Drop™
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Sales & Returns Policy
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Sell on Folksy app - create and edit listings on your phone or tablet
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Seller alert: Invalid order email received 12th July 2017
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Setting up a Paypal account
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Setting up your shop
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Shop by Region on Folksy
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Shop description, tagline and biography
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Shopkeeping: featured items, shop collections and rearranging your items
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Supported Craft Practices
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Suspicious emails from potential buyer
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Tax Guide for Folksy sellers
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The Hallmark Act 1973
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Titles and description
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Unable to upload banner or avatar Internet Explorer
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Understanding and paying your Folksy bill
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Using Google Analytics
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Using the Folksy logo
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VAT changes on sales to the EU from 1st July 2021
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VAT MOSS
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What can I sell on Folksy?
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What happens when I sell something?
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What happens when I send a message using Folksy?
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What if the buyer does not pay?
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What is Folksy?
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When will I receive my order?
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Where and how do Folksy advertise?
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Where are my Folksy inbox and messages?
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Why can't I purchase an item?
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Your Privacy Policy