Sales & Returns Policy

Sales Policy 


The sales contract is between each individual "seller" and the “buyer”. Folksy provides a service to facilitate that contract but is not responsible for it or its fulfilment.


All sellers agree to abide by the Consumer Protection (Distance Selling) Regulations 2000 This law protects the consumer when buying over the internet or by mail order and applies to all member states of the EU.
Folksy aims to make it easy for sellers to comply with the DSR and consumer law, however, all compliance is the responsibility of the seller.

Sellers must post items purchased within three (3) working days of receiving payment unless otherwise clearly stated on the product description OR if the buyer’s identity and / or address cannot be authenticated, in which case sellers must notify Folksy staff by opening a Support ticket or emailing us at

All items must be received by the buyer in under 30 days.


You must pay for items purchased by you, unless the seller has made a clear typographical error or you cannot authenticate the seller’s identity. You and you alone are liable for paying the seller if you commit to buy an item.

Returns Policy

In using Folksy, sellers agree that the buyer has a right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer's right in UK law). They have the right to do this up to seven days after receipt of the items and a refund must be made within thirty days. The buyer pays for the cost of return postage. 

This does not apply to custom orders (personalised or bespoke products).

Cancelling a transaction.

The buyer must inform the seller if they wish to cancel the order and they must do this in writing (email is sufficient). Upon cancellation of the order sellers must provide a full refund of the cost of the item and any postage costs within thirty days. This does not apply to custom orders.

Return of faulty goods.

The consumer has a right to return faulty goods up to six months after receipt of the goods. A refund to include the cost of return postage must be offered within thirty days of the customer requesting a refund.

Lost items.

If the item is lost in transit then, unless proven otherwise, the seller should assume the contract is terminated and provide a refund or deliver the same item.

Feedback and Knowledge Base