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Editing your Stripe direct payment settings

On Folksy we use a trusted system called Stripe to process direct card payments. You can enable Stripe for your Folksy shop directly from your Folksy dashboard -

Once you have connected your Folksy shop to Stripe, you can edit your account details and manage your Stripe payments from your Stripe dashboard -

Understanding Your Stripe Dashboard

Your Stripe account name

As a Folksy seller your Stripe account will be named ‘Folksy’ by default. You will see your account name in the top left-hand corner of your dashboard. The account name is a descriptor and is set to Folksy so you know all transactions on this account are from your Folksy shop.

If you sell through multiple channels, you may have multiple Stripe accounts. Setting different account names for each of your selling platforms will help you keep track of which payment has come from which. You can add another account via the dropdown menu.

If you want to change the name of your Stripe account, go to ‘Business Settings’ on the sidebar menu. 

Business Settings Page

Account Settings

You may change the name of your Stripe account from ‘Folksy’ to your own shop name in the ‘Account Settings’ section of your ‘Business Settings’ page. This will change the name that you see displayed in the top left hand corner of your dashboard. 

You can also change your contact details here. 

If you have not already verified your Stripe account, you may see a prompt to do so here. Read more about this below. 

Public Information

This section shows the information that will be visible to customers when they have ordered from you directly by card.

Business Name: This should show the shop name that you registered with. You can edit this if you choose.

Website: The website will show as rather than your full Folksy shop address. You may change that if you wish.

Statement Descriptor: This is the reference that will appear on a customer’s bank statement

Support Site: This is left blank by default but to help customers with any queries you can direct them to our Knowledge Base by adding here

Email: Please make sure this email address is correct and up to date

Phone number: Stripe asks for a phone number to help customers if they have any problems with their order. If you can't use your own phone number we have set up a Folksy number you can use instead – this is a voicemail service that directs customers to contact our Support Team. This is 0114 3030519. Enter it here as: 1143030519 (with the +44 prefix selected).

Address: This is the address customers should use to return any items.


Verify your Stripe account

You may see a prompt to verify your Stripe account. Some users will be required to verify their accounts while other may never be asked, no matter their level of sales. Stripe asks for verification from a sample of users, or those who their system has flagged up as higher-risk, in order to comply with the regulatory authority. These legal regulations are set up to help prevent fraud and protect both buyers and sellers. 

Verification is usually simple and completed by text message. Occasionally Stripe may ask users to verify their identity using more formal documentation such as a passport or a driving licence. If it has been requested, you will need to provide this documentation to continue using Stripe. If you have been asked to verify your account, it's not usually anything to worry about, it could be because some of your information does not match up with records on the system for example.

IMPORTANT: Please be aware that if you close your Stripe account while verification is being sought, any funds in your Stripe account could be placed on hold, or refunded to the buyer(s) by Stripe. Please ask to speak to a manager at Stripe if this happens and they may be able to sort it out for you. Folksy has no control over this and cannot be held responsible for any loss of funds due to refusal to provide required documentation to Stripe.

Once you have verified your Stripe account, your dashboard will look something like this:

If you have questions about Stripe or your Stripe account not covered here, contact the Stripe Support team.

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