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Your Privacy Policy

Your Folksy Shop Privacy Policy
You can now add a GDPR-compliant 'Privacy Policy' to your Folksy shop. Go to your seller dashboard and you will see a new 'Privacy Policy' tab under 'Shop Settings'. This is prepopulated with a standard policy that you can change according to your own needs. Your Privacy Policy will then be displayed under your shop banner.

You can access, edit and enable your Privacy Policy from Dashboard > Shop Settings > Privacy Policy. 

Please enable your shop's privacy policy before 25th May 2018 – when the new General Data Protection Regulation comes into force. 

Read more about the GDPR here
Learn what you need to do as a Folksy seller to be compliant here

How long to retain data
It's worth noting that the GDPR does not set a specific period for retaining personal data. Instead, it says: "Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes." The ICO recommends reviewing the length of time you keep personal data and why you hold that data. It also says that if an organisation keeps personal data to comply with a legal requirement or professional guidelines – such as information needed for income tax and audit purposes – it will not be considered to have kept the information for longer than necessary.

With this in mind, we have set the default time to retain personal data in the standard Seller's Privacy Policy to six years. Although you may not need to retain the personal data related to orders for tax purposes, this will ensure you can meet any HMRC requests (1) and fulfil your obligations as an online seller if a customer complains about a purchase within the timeframe given below (2):

  1. HMRC recommends keeping your records for at least 5 years after the 31 January submission deadline of the relevant tax year
  2. Customers have up to six after they buy an item to complain (even though they may not be entitled to a return or refund) - see here  and here


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