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How do I contact the seller about an item or order?

On Folksy, you are buying directly from an individual seller who is usually the designer of the product that they are selling (unless they are a commercial supplies seller).

Question about an item

Please contact the designer/seller directly if you have a question about an item on the site, such as:
  • Can you make this item in a different colour
  • Can you make this item in my size
  • Do you have more of this item available?
  • Can you ship to my country?
  • Do you offer gift wrapping

You can do this by clicking the 'Contact' icon (red speech bubbles) at the top of their Shop page. Please note that you will be prompted to log in or register with Folksy.

Question about an order

If you have placed an order and have a question, e.g.

  • Where is my order
  • When will my order be posted?
  • My order hasn't arrived
  • My order has arrived damaged or broken
  • I've received the wrong item
Please email the seller directly first of all, as they are best placed to rectify any issues. You should have received a confirmation email containing the seller's email address when you placed your order on Folksy.

If the seller does not respond to your email(s), please contact Folksy Support here through our Helpdesk or email us at and we'll do our best to help.

Please also contact the seller directly if you would like to:

  • Ask about a particular product or it’s availability
  • Enquire about your order
  • Send a message relating to your order such as a preference for size or colour
  • Ask about a custom item
  • Organise a cancellation, return, refund or replacement
See also:

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