Feedback is available for any order where the buyer is registered with Folksy AND signed in before making their purchase.
If the buyer checks out as a guest (or only registers at the end of checkout), feedback is not available for the order, either for the buyer or for the seller.
- Buyers who were signed into Folksy when they placed their order can leave feedback by logging into Folksy and going to Dashboard > Feedback
- Sellers can leave feedback for orders placed by signed in users, by logging into Folksy and going to Dashboard > Feedback
If, for any reason, you are unhappy with your purchase please contact the seller rather than leaving negative feedback. They should be able to sort out any issues and/or organise a refund or a replacement for you. If you have any trouble organising a refund or replacement with your seller, please open a support ticket to let the Folksy team know, and we'll do our best to help.
Occasionally people leave the wrong feedback by mistake, or change their mind after they have left it. We will only change the feedback that someone has left with their agreement.
In the event of a mistake or resolved dispute please use the 'contact us' link to open a Support ticket and we’ll be happy to help.