How do I leave feedback?

Feedback is available for any order where the buyer is registered with Folksy AND signed in before making their purchase.
If the buyer checks out as a guest (or only registers at the end of checkout), feedback is not available for the order, either for the buyer or for the seller.

  • Buyers who were signed into Folksy when they placed their order can leave feedback by logging into Folksy and going to Dashboard > Feedback 
  • Sellers can leave feedback for orders placed by signed in users, by logging into Folksy and going to Dashboard > Feedback 

If, for any reason, you are unhappy with your purchase please contact the seller rather than leaving negative feedback. They should be able to sort out any issues and/or organise a refund or a replacement for you. If you have any trouble organising a refund or replacement with your seller, please open a support ticket to let the Folksy team know, and we'll do our best to help.

Why can't I leave feedback for my order?

Feedback is not available for buyer or seller if the buyer purchased via 'guest checkout' (i.e. if the buyer bought an item without registering or logging into a Folksy account). If the buyer registered at the end of their order, this is still classed as a guest order. We would however encourage the buyer to email the seller directly with any feedback or to let them know that they were happy with their order!

Changing feedback

Occasionally people leave the wrong feedback by mistake, or change their mind after they have left it. We will only change the feedback that someone has left with their agreement.

In the event of a mistake or resolved dispute please use the 'contact us' link to open a Support ticket and we’ll be happy to help.

Feedback and Knowledge Base