Understanding and paying your Folksy bill
What are the charges?
- Listing fees (Basic Account)
We charge 15p + VAT per item in a listing, so if you have a listing for a stone bird table which has a quantity of three items, you will pay 45p + VAT. The listing lasts for 120 days (approx. 4 months), or until the item is sold out or the quantity is reduced to zero. You can re-list/renew your listings at any time. If you re-list/renew your listings before they expire, you will be charged again and the expiry date will be reset to 120 from the re-listing date.
Folksy Plus sellers pay £7.50 per month by Direct Debit for unlimited listings (or £75 annually), and so are not charged for listing from the point of upgrade. Any listings created before the upgrade are charged at the Basic rate which was agreed when you created the listings. Commission fees are charged in addition, as per the Basic account (see below), and are payable by Paypal.
- Commission (sales) fees
We charge 6% commission +VAT on the list price of each sale (excluding postage).
Please note that commission fees for sales that are paid for through Stripe (if you have enabled payments by Stripe in your shop) are taken at the point of sale by Stripe. These fees are not added to your balance as they have already been paid for, but there is will be a list of them underneath your bill.
More information about Stripe
Billing and VAT
Whenever you list or sell an item a fee is added to your bill. These fees are ‘unbilled’ until the 1st day of each month, when the total amount owed for that month (if it is over £2) is turned into a bill and VAT is added at 20%. We will email you to let you know a bill is due, and bills are payable by Paypal.
If your bill is under £2 on the 1st of the month, your fees remain unbilled and are rolled over to the next month. While the fees are ‘unbilled’ you don’t need to worry about paying them. When a bill is due you will receive an email from Folksy to let you know, a notification will also appear on Your Dashboard and you can pay by following the steps below.
How do I know what I’ve been charged for?
Log in to Folksy, go to Your Dashboard (by selecting 'Dashboard' from the dropdown menu undernath 'Your Shop' at the top of the page) and you will see 3 boxes - look for the box on the right hand side which is called 'Your Folksy Balance'. This shows your outstanding balance, including all billed and unbilled fees, but excluding VAT. The 'to pay' figure below is the amount that has been billed and is due for payment. 'This month' shows your unbilled fees.
If you click on 'View your Bill' you will see a list of all your bills for each month. If the status shows as 'Submitted', the bill has been paid. If not, it will say 'Pay Fees'. Click on the status (the status will be either 'Submitted' or 'Pay Fees') for any month and you will see a breakdown of the charges for that month.
Unbilled fees for unpaid orders
If an order has not been paid for, the sales fee will remain in your unbilled fees and will not become payable unless the order is paid for. If the buyer has paid you but your order is not marked as paid, please let us know and we can update that for you. To cancel an unpaid order, please click on the 'view order detail' link alongside the order after 24 hours. Cancelling an order will put the item back for sale in your shop (if the listing has not expired) and remove the fee from your account.
How do I pay my bill?
To pay your bill click on 'Pay Fees' alongside the bill. The total amount payable (including VAT) will show with a Pay Using Paypal button beside it. Click this to go to Paypal. Log in to your Paypal account as normal and follow the steps until Paypal confirms that the payment has been sent. If the payment is successful you should also receive a confirmation email.
What happens if I don’t pay my bill?
Bills are sent out on the 1st of each month for any fees over £2. If your fees are under £2 at this time, they will not be billed and will be rolled over to the following month.
If you don’t pay your bill by the 14th of the month, an email reminder will be sent to you. This reminder will list any bills that are currently due. If you do not pay all due bills by the 1st of the following month, your account will be put on hold.
When on hold, your shop will still be visible (although items will not show up in search) but buyers will be unable to buy from your shop, you will also not be able to list or relist any items until your bill has been paid.
As soon as all due bills have been paid, your account will be reactivated. You will then be able to list and relist and buyers will be able to purchase your items. Your items will also return to the search list.
I have a question about my bill
If there’s anything that isn’t clear or you think there is a mistake please contact Folksy Admin via the Helpdesk or email us at firstname.lastname@example.org and we’ll be happy to help.