How do I delete my shop / account?

To delete your account, please log in and go to Your shop > Dashboard (link at the top of the page) and then click on 'Delete my account' on the bottom left of the screen.

I can’t delete my account because I have outstanding fees

If you are a Folksy seller you will need to pay all outstanding fees before you can close your account. Bills are only sent out when the total reaches £2.00 or more. If your fees are less than £2 (but over £1), you can pay them by sending a payment to our paypal account. To do this, please log into Paypal, click on 'send money' and send any outstanding balance to admin@folksy.co.uk Please contact Support and tell us that you have made this payment. We can then close your account and send you a confirmation email. Fees under £1 will usually be waived - please see below.

I have paid but can’t delete my account

If you have paid your fees and have a £0 balance but you can’t delete your account, or if your fees are under £1 please contact us via the Helpdesk and we’ll be able to do that for you.

Please note that we are not able to close a shop without deleting the entire account.

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