How do I delete my shop / account?

To delete your account, please log in and go to Your shop > Dashboard (link at the top of the page) and then click on 'Delete my account' on the bottom left of the screen.

I can’t delete my account because I have outstanding fees

If you are a Folksy seller you will need to pay all outstanding fees before you can close your account. Bills are only sent out when the total reaches £2.00 or more. If your fees are less than £2 (but over £1), you can pay them by sending a payment to our paypal account. To do this, please log into Paypal, click on 'send money' and send any outstanding balance to Please contact Support and tell us that you have made this payment. We can then close your account and send you a confirmation email. Fees under £1 will usually be waived - please see below.

I have paid but can’t delete my account

If you have paid your fees and have a £0 balance but you can’t delete your account, or if your fees are under £1 please contact us via the Helpdesk and we’ll be able to do that for you.

Please note that we are not able to close a shop without deleting the entire account.

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