I have sold something to a friend/outside of Folksy - what should I do?

I want the sale to show on my Folksy orders

If you would like the sale to show on your shop record you must ask the buyer to order the item from your shop as normal, they must proceed to the payment stage and click ‘Purchase Items’ but should not click on ‘Proceed to Payment'. 

Once the order is placed, you will be sent a confirmation email from Folksy and the order will appear on your Dashboard. When you have received payment from the buyer, please click on 'View order detail' and click the 'Mark order paid' button. You will then be able to mark the order as posted.

Please note that for an item to show on your Folksy record as a successful sale, you will be charged commission at the usual rate.


I DO NOT want the sale to show on my Folksy orders

To remove the item(s) from sale, access Your Dashboard by logging into Folksy and selecting 'Your Shop' > 'Dashboard' from the menu at the top of the page. You can reduce the stock level by going into Your Dashboard > Active Listings > Manage my items and reducing the quantity of the item in the listing. 

Reducing stock to zero will remove the listing from your shop and you can increase quantities again if needed from the 'out of stock' tab of your dashboard. Please note that you will be charged if you increase the quantity of the item again at a later date.

Alternatively, if you are able to make another identical item and you intend to return the listing to sale within it's expiry date, you can hide the listing from sale.

To permanently delete a listing, select the listing you wish to delete and click on 'delete' at the top of the table. This is a permanent action and cannot be undone.

Feedback and Knowledge Base