Fees Policy
Folksy Fees and Subscription Policy
1. Listing Fees
Basic Account (Pay As You Go)
-
You are charged £0.15 + VAT per item listed.
-
This includes new listings and re-listings.
-
Listings last for 120 days unless the item sells out or quantity is reduced to zero.
-
You can re-list items up to once per day before they expire.
Example: If you list 10 identical items (e.g. knitted hats) in one listing, the fee will be 15p x 10 = £1.50 + VAT = £1.80 total.
-
Fees for listings and PayPal transactions are paid through PayPal.
-
Fees for Stripe transactions are deducted at the point of sale by Stripe.
If you are just getting started, we recommend listing small quantities and re-listing as needed to manage costs.
2. Folksy Plus Account
If you plan to list a lot of items, the Folksy Plus Plan offers unlimited listings for a fixed fee.
-
£7.50 month or £75 year
-
Includes:
-
Unlimited listings
-
Free re-listing
-
The same 6% + VAT commission as Basic (see below)
-
Subscription and Billing
-
Payment is collected by Direct Debit via GoCardless.
-
The subscription renews automatically unless cancelled.
-
We will give you at least 10 working days’ notice of any changes to price or billing terms.
-
You can cancel your subscription at any time from Dashboard > Shop Settings > Plus Account.
-
To avoid being charged for the next billing period, you must cancel at least 3 working days before your renewal date.
Cooling-Off and Refunds
-
When you sign up to the Folksy Plus Plan, you have a 14-day cooling-off period under UK consumer law.
-
If you cancel within this 14-day window and have not yet used the service (e.g. listed or re-listed an item), you will receive a full refund.
-
If you cancel after the cooling-off period or after using the service, your payment is non-refundable.
Direct Debit Guarantee
-
All Direct Debit payments are protected by the Direct Debit Guarantee.
-
You are entitled to a full and immediate refund from your bank if any payment is made in error or without your authorisation.
-
You may also cancel your Direct Debit at any time by contacting your bank.
3. Commission Fees
-
We charge a 6% + VAT commission on the item sale price for all accounts.
-
Postage is excluded from this commission.
-
Commission applies whether you are on the Basic or Plus plan.
-
Commission on Stripe payments is deducted automatically; PayPal commissions are billed monthly.
4. Billing and Payments
-
Bills are generated monthly, in arrears, for any charges over £2.
-
If your fees total less than £2, they will roll over to the next month.
-
You will receive a bill by email on the 1st of the month, payable by the 1st of the following month via PayPal.
-
If your bill remains unpaid, your account will be placed on hold until payment is received.
5. VAT
-
20% VAT is added to all listing and selling fees.
-
To calculate the VAT-inclusive amount, multiply the fee by 1.2 (e.g. £1.50 × 1.2 = £1.80).
For further information please see the HMRC’s guide to VAT
6. Help & Further Information
If you have questions about your plan, fees, or need assistance, please contact us at support@folksy.co.uk.