Terms for the Folksy Plus Plan

Overview

The Folksy Plus Plan is a monthly or annual subscription for sellers that provides a range of benefits including free listings and additional features.

Subscriptions are collected via Direct Debit using our provider GoCardless, and are automatically renewed unless cancelled.

Payment and Renewal

• You can choose to pay monthly or annually.

• Your subscription will renew automatically at the end of each billing period unless you cancel before the renewal date.

• We will give you at least 10 working days’ notice by email of any changes to pricing or billing frequency in accordance with the Direct Debit Guarantee.

Cancelling Your Subscription

• You can cancel your subscription at any time through your Folksy dashboard or by contacting us.

• Cancellations take effect from the end of your current billing period. You will continue to have access to Plus features until that time.

• To avoid being charged for the next period, you must cancel at least three working days before your next billing date.

Cooling-Off Period and Refunds

• When you first subscribe to the Folksy Plus Plan, you have a 14-day cancellation window under the Consumer Contracts Regulations.

• If you change your mind within 14 days of purchase, you can request a full refund unless you have already started using the service.

• You will be deemed to have used the service once you list an item or otherwise benefit from Plus Plan features.

• If you cancel after the 14-day cooling-off period or after using the service, you are not entitled to a refund for the current billing period.

Direct Debit Protections

• All payments are made via Direct Debit and are protected by the Direct Debit Guarantee.

• You are entitled to a full and immediate refund from your bank for any payment taken in error or without your authorisation.

• You can cancel your Direct Debit at any time by contacting your bank or through your Folksy account.

Questions or Help

If you have questions about your subscription or need to cancel, please email us at support@folksy.co.uk.