Making more of commissions being non-returnable
I've recently had a nasty experience with commissions being returned as unsuitable. I've been with Folksy over 4 years and done several commissions and never had them returned and in my trusting way, I changed what I'd made and ended up refunding the buyer. I wasn't aware of the no return clause, having not needed it,but this has ended up costing me two lots of postage,though the items are now relisted, plus the time to make.
I'd like the no return of commissions to be emphasised more,because my only commissions have just been from the ready-made pieces asking for alternative colours or sizes - as far as I',m aware there isn't a specific Folksy channel to query whether they're available and then to confirm the commission. À hyperlink to such pages would be a good way of doing this,the no returns could be emphasised and it would give both buyers and sellers a "paper trail" so it's not just a casual "Will you make" but an up front confirmation.