How can I contact Folksy?
Folksy is a place to buy hand crafted gifts and handmade or commercial supplies. When you buy an item through Folksy, you buy directly from one of thousands of UK based designers and sellers.
For enquiries about an item you are interested in buying, or about an order that you have placed, please CONTACT THE SELLER in the first instance.
Enquiries about an item/product for sale
Questions about your order
CONTACT THE SELLER
- To make any changes to your order
- To ask about postage or when the order is expected to be delivered
- If you order hasn't arrived
- Problems with your order or items
- Organise a return, refund or replacement
Please email the seller directly and they will be able to help you. You will have received a confirmation email containing the seller's email address when you placed your order on Folksy. The email address will be in the body of the text.
If you contact Folksy admin, your enquiry will take longer to resolve as we will need to forward your enquiry to the seller. However, if your order hasn't arrived and if the seller is not responding please contact us for help.
Contacting Folksy Admin
- if you can’t find the answer to your question in our FAQs
- if you are a buyer and the seller is not responding to your emails regarding your order
- if you need help with your Folksy account
- if something on the site looks broken
Click the "Contact Support" link on the right hand side of this page (or at the bottom of the page if you're on a mobile device) to open a Support ticket.
We advise you use the contact form as it may help you find the answer to your query more quickly by suggesting related articles, and it gives us more details about your request. However, if you have any problems using it, please email us at firstname.lastname@example.org, giving as much detail about your account or order as possible.
Folksy Ltd. is based in Sheffield, UK. We’re a small team of people but we’re happy to help and will respond to all enquiries as soon as we can. The best way to contact us is by email. We do not offer telephone support.Email: email@example.com
Registered in England No. 05968981
VAT Number: GB 120 8984 09
Join the Community
Talk to our very supportive and knowledgeable community of buyers and sellers on our forums at talk.folksy.com
If you would like to contact us regarding a press enquiry, please email firstname.lastname@example.org