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How can I contact Folksy?

Folksy is a place to buy hand crafted gifts and handmade or commercial supplies. When you buy an item through Folksy, you buy directly from one of thousands of UK based designers and sellers. 

For enquiries about an item you are interested in buying, or about an order that you have placed, please CONTACT THE SELLER in the first instance.

Enquiries about an item/product for sale


CONTACT THE SELLER

  • To ask about a particular product or its availability
  • To send a message relating to a potential order such as a preference for size or colour
  • To ask about a custom item

  • Contact the seller by clicking the ‘Contact’ link underneath the banner at the top of their shop page, or the 'Contact the Designer' link on any listing page. 

    Please note that you will need to be registered with Folksy and logged in to do so.

    If you contact Folksy admin, your enquiry will take longer to resolve as we will need to forward your enquiry to the seller. However, if your order hasn't arrived and if the seller is not responding please contact us for help.  

    Questions about your order


    CONTACT THE SELLER

    Please email the seller directly and they will be able to help you. You will have received a confirmation email containing the seller's email address when you placed your order on Folksy. The email address will be in the body of the text.

    If you contact Folksy admin, your enquiry will take longer to resolve as we will need to forward your enquiry to the seller. However, if your order hasn't arrived and if the seller is not responding please contact us for help.  

    Contacting Folksy Admin


    CONTACT FOLKSY ADMIN

    • if you can’t find the answer to your question in our FAQs
    • if you are a buyer and the seller is not responding to your emails regarding your order
    • if you need help with your Folksy account
    • if something on the site looks broken

    Click the "Contact Support" link on the right hand side of this page (or at the bottom of the page if you're on a mobile device) to open a Support ticket. 

    We advise you use the contact form as it may help you find the answer to your query more quickly by suggesting related articles, and it gives us more details about your request. However, if you have any problems using it, please email us at support@folksy.co.uk, giving as much detail about your account or order as possible. 

    Folksy Ltd. is based in Sheffield, UK. We’re a small team of people but we’re happy to help and will respond to all enquiries as soon as we can. The best way to contact us is by email. We do not offer telephone support.

    Email: support@folksy.co.uk

    Folksy Ltd.
    Registered in England No. 05968981
    VAT Number: GB 120 8984 09

    Join the Community

    Talk to our very supportive and knowledgeable community of buyers and sellers on our forums at talk.folksy.com

    Press Enquiries

    If you would like to contact us regarding a press enquiry, please email publicity@folksy.co.uk


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