Encourage communication before leaving negative feedback
Could there a note beside the feedback box suggesting buyers contact the seller before leaving negative feedback? It seems unfair to have negative feedback on your record for a situation that you then fixed for them, eg. resent an item that never arrived.
Marceline shared this idea
completed · AdminFolksy (Folksy Support, Folksy) responded
We’ve updated our Reviews system, and included a prompt that asks customers to contact the seller if they are unhappy with their order. You can read more about the changes we’ve made here - https://blog.folksy.com/2019/07/29/reviews-on-shop-pages