Is it fair for pro sellers to constantly list their items so they are in top 40?
Is it fair for pro sellers to constantly list their existing items in their shop so they get seen when people come to folksy. I have noticed a lot of jewellery its same sellers who are constantly on front pages when i log into jewellery (as i sell jewellery) so they must constantly relist.
This is not fair in my opinion as they then appear in the top 40 each day and general public look at best sellers and go to those shops so they get an unfair advantage over others who are not constantly on computer putting in their items in categories so they appear on front.
I am a pro seller but never put 30 to 50 items a day as relists. I thought whole point of pro seller was ability to list more NEW items and occasionally relist some older ones to rearrange shop.
I think relists should be limited to 10 per day to stop this unless its supplies items.
Vote for this yes or no.
Sarah Cryer commented
Perhaps we should think about the customer experience here - as a customer (buyer) I expect that the items shown as 'new' are actually new, not renewals. That applies however often the seller has renewed - at the end of 3months, or daily. Showing renewals here misleads customers and makes it harder for them to see new items, and as sellers (another type of customer) the fact that some other sellers with plus accounts and more time than us can take advantage of this to push in is very frustrating. If we want Folksy to be a great place to sell the buyers need to have a good experience, and enjoy popping in to look at new items - pages of the same renewals isn't going to achieve that.
I agree it needs to change, currently I’m thinking of leaving Folksy as it devalues people that pay per item, why should paying £45 per year be worth so much more that those that pay individually. Surely the value of pay the £45 it to list more more often not content re listing to try to get stock noticed or look new. Its sad that Folksy haven't appeared to respond to this still.
If they have paid for a Plus Account, then they should be allowed to do it.
I agree that relisting of items should be limited in some way. I can appreciate people are paying £45 a year, but relisting items every day must frustrate buyers as they don't see anything new. There are a few repeat offenders in the area I sell in and now I wait for them to bulk relist their items before I list my one item. However, it ends up looking silly, my one design in amongst about 20 designs from someone else.
Research shows that if someone can't find what they want within 3 clicks of opening a website, they'll go elsewhere. Is this what you want buyers to do. I certainly get frustrated looking at the same items day after day.
I think plus sellers should be limited to relisting items once a month. It would lead to more variation and hopefully more sales which is what we all want.
I don't think this can be stopped until the totally useless search function is sorted. Relisting seems to be the only way you've got any hope in hell of a buyer seeing what you have for sale.
As a potential buyer I've found Folksy totally user unfriendly and will not be shopping here. I've only come on to the feedback section due to disbelief at how useless the site is. Kudos to all of you that manage to make sales in this environment, Folksy are not helping you at all.
Teresa Walker commented
I absolutely agree that there needs to be some sort of limit on how many items are relisted at any one time. I also think it a good idea to remove the one-click relist a whole page button too. I can't say much more than has already been said. As a pro-seller, I am, and always have been, very well aware that this could and did become an issue. I occasionally relist to reorganise my shop, but this is done only late at night, when there are fewer potential buyers around (I hope), and less sellers trying to list new items to upset. We pestered Folksy for ages after the upgrade to give us the recently listed section back again, because it DID work well for us before. Now it's just full of the same old shops relisting old stock. It's a bit like queue-jumping, and utterly bad manners. If I and many other pro-sellers can get by without abusing the system, why shouldn't the rest? So YES, a limit on how many items can be relisted at any one time is an absolute must.
I agree that the re-listing of entire pages has a negative impact on the variety seen by shoppers.
Getting rid of the one click page re-list box would be a start.
There are only a very few shops that seem to do this regularly /daily and the majority are not regulars on the best sellers list - so I don't agree with the title here.
Maybe an hourly re- listing limit would work, it would allow for more variety to be seen when browsing categories.
This is obviously stirring up strong feelings - both "for" and "against" limits on re-listing etc.
I agree with the commenter who was upset at the idea of a limit of 20 re-listings per Day... for a larger business, this would be quite limiting - especially given that there is currently no other way to re-arrange your shop.
However, I still think we need to limit the number of re-listings that can be made within a certain period. Yes, we need to remove the "re-list all" one-click tick box. That would be a good step. But it is not right or fair, for one or two shops to completely fill the first three, four, five screens/pages of listings with their own shop's items, then do the same again a short while later. Yes, they are "paid up Pro sellers" (so am I); but Folksy is a Community and it goes very much against that Community Spirit, to take more than a fair share.
It's telling that there are comments from Buyers about how difficult they feel it is to shop, when they look at "Recently Listed" and see only one or two shops' listings in the first few pages of results. If buyers are put off by this then, by continually re-listing large blocks of items, sellers are having a directly negative impact on Everyone's Businesses, including their own.
We need a sensible, fair control system. It shouldn't punish those with larger stocks, but it should allow some space for sellers who have less items in their shops - either because they are "small sellers" or because their items take a great deal more time, effort and/or cost to produce. We are all trying to run our businesses. Size & quantity is not everything and shouldn't be allowed to dominate in the way it currently does.
I'm a pro-account holder and do enjoy the freedom of re-lists but even after Christmas when I re-organised my whole shop, I only did a max of 4-5 items at any one time because I think that is fair. it's horrible to see your items bumped onto the 5th or 6th page of newly listed items before they've been up for more than a few minutes - feel like being on the "E" word shop!
So - no I don't think there should be an upper limit - but yes, the system needs updating to disable the one tick re-listing system to allow time lags
Actually, it's one thing that is frustrating... I'm a potential buyer and weeks later, I've not bought anything.
I don't want to see items from the same seller, I want a variety of artists to view.
Relisting should be made manual, so while most of the details of the relisting item are on the form, some details have to be renewed manually, thus allowing a time lag between items listed and other sellers managing to realist their items in that time lag. Hence a mish mash of items being listed.
A similar problem is the tag words associated to each item seem to not work.
Faith Bowman commented
I think limiting the amount of relists per day would be a good idea, I use it as a means to re-organise my shop. If we had the ability to do this I wouldnt need to re-list to get things to the front of my shop - to freshen it up a bit!
However, pro-account olders have paid up front so they are going to expect something extra for their money surely?
I am a Plus Account holder too. I chose this from the get go because I believed it would allow me the freedom to list as many items as I want - relisting was something I only thought to do near expiries...until now! Whilst I accept that volume varies from seller to seller, I agree that a balance must be put in for all the reasons above. Also, to see masses of items from a particular seller on the front page almost every day, does not give the right impression of what Folksy is all about. I manage to design and make around 6 items a week and it's been a hard slog getting views and sales. Once it was pointed out to me that the above was happening, I checked and found that my 1/2 dozen listings each week were probably only fleetingly seen on the front page. In fact even on a more definitive search in under an hour, I couldn't find them or they were so far down, I doubt buyers would ever see them.
It is hard enough to promote but missing out on promotion from the source of one's own shop is a bitter pill to take when you've gone along playing fair and using the re-listing for what was probably its original intention. Like many, I am trying to build a business and make money from my craft and this is making it that much harder. Whilst I understand that Folksy accepts mass relistings, the relist all, I agree, is probably part of the problem.
I don't think it it looks good to have lots of things from one shop. I would rather see a range of things from different sellers. As it is at the moment i rarely look at it.
I would imagine introducing a limit would require a fair bit of time from the developers ( not a easy as you might think I suspect) and I'd rather they spent their time working to bring in a shop rearrange feature for ALL sellers Pro or otherwise. This feature would reduce listing somewhat. As a Pro seller this is my main reason for relisting - as I have paid to list as much as I want I would not want a limit placed on it so sorry I'm a NO. HOWEVER I do think they should disable the one box tick to relist your whole shop - that makes it far to easy to bulk relist and open to abuse.
Why should it be 'limited to 10 per day unless it's supplies items' ? You can't decide what is limited and what isn't.
People are currently following the rules - the rules say they can re-list their whole shop every 24 hours. It is therefore their choice if they do this.
Limiting re-listing to 10 or 20 items per day might work for smaller shops, but if you are running a full time business selling your craft work and have a couple of hundred items listed it;s not fair to say you can only re-list a small percentage. If you have 10 items in your shop you can still re-list the whole shop daily. If you have 200 items it is a far smaller percentage of your shop that you can re-list. Doesn't seem air, somehow.....
This is a business for the Folksy team too - they need us to sell so that they get the commission to keep this place running. Alienating the Plus sellers with this constant negativity will drive sellers elsewhere - which will be a loss to Folksy.
"Handmade gifts for men can be tricky so we've done the hard work for you by selecting the BEST linocuts, screen prints, clothing, homeware and accessories for the man in your life."
This is a quote from the home page - Using the phrase "selecting the BEST" is very discouraging for everyone else especially as some featured have a 0 feedback.
I do agree that it would be more fair to have a limit, so that sellers (any seller) could only re-list a maximum of "x" number of items within a particular time period (say, 10 per hour, or 20 per day etc).
It does seem that I often have to wade through dozens of items from one seller, if I look at "Recently Listed" or search results on a theme.
That must be off-putting for shoppers and it does not seem very fair either, to other sellers, for one person - or several people - to hog the "listing limelight".
Yes, I think there should be a sensible limit per hour and/or per day.
New items should not be restricted, so long as the seller is not adding large blocks of items to their Draft listings, then using "Re-list" to add them all to the shop at once (as it would have the same effect as a mass re-list of existing listings). Listings of new items should be limited to a certain number within a certain time period, to prevent mass-listing unfairness.
I accept that many Pro-sellers are here to run a business and make a living - but many smaller sellers are trying to grow their businesses too. It is unfair for Pro-sellers to hog all the space and push out the smaller sellers - I think it goes very much against the spirit of a marketplace like Folksy.
I'm not a Pro Seller (yet) and hadn't really thought of this being an issue until I started looking for Christmas presents. Time after time I'd look at the new listings just to find items from one shop dominating the page. It was pretty boring to say the least, no variety at all, and although I understood that this was obviously a Pro Seller rightly selling their wares, to someone not familiar with Folksy, it could certainly look uninteresting and quite strange to see so much of the same looking goods. A limit is a very good idea in my opinion.
I think there should be an upper limit. I don't mind people relisting, I really don't! But if I get bored looking through the new listing - which I love to do!! - then so will customers.