Knowledge Base browse articles

1. Creating a banner and profile picture (avatar)

   Use the Shop Appearance link underneath the "Shop Settings" heading on the left hand side of your Dashboard to upload a banner (or choose one of our stock images) and profile picture Banners You can

2. Photos, sizing and uploading

   Image Sizes Images on item pages can be square, landscape or portrait format. You can add up to 5 images for each listing. Folksy Plus https://blog.folksy.com/why-open-a-folksy-plus-account sellers

3. Understanding and paying your Folksy bill

   What are the charges? * Listing fees (Basic Account) We charge 15p + VAT per item in a listing, so if you have a listing for a stone bird table which has a quantity of three items, you will pay 45p

4. Editing my shop details, creating collections and rearranging items

   All admin links for your shop are in Your Dashboard. To get to Your Dashboard, please log into Folksy and then select 'Your Shop' > 'Dashboard' from the menu at the top of the page. You will then see

5. Suspicious emails from potential buyer

   Seller Alert: Beware of suspicious/dodgy emails from potential buyers asking about the final asking price of your item. This could be an attempt at 'overpayment' or 'advanced fee' fraud, which is circ

6. Can I put my shop in holiday mode?

   Yes, you can.  Log into Folksy and go to your Dashboard by selecting 'Your Shop' > 'Dashboard' from the menu at the top of the page. Use the Holiday Mode link underneath the "Shop Settings" headi

7. How do I leave feedback or a review for my order?

   Good reviews and ratings are extremely important to our sellers so, if you are happy with your order, please take a moment to leave a review if you can!  How to leave a review As a buyer you can lea

8. How do I delete my shop / account?

   To delete your account, please log in and go to Your shop > Dashboard (link at the top of the page) and then click on 'Delete my account' on the bottom left of the screen. Cancelling or deleting a Pl