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Folksy Support & Knowledge Base

Hello! Please use the search bar (right hand side on desktop, or at the bottom of the page on mobile devices) and start typing your question to find answers in our Knowledge Base.

If you still need assistance, please click 'Contact Support' or email us at support@folksy.com and we'll get back to you ASAP. Please let us know if your enquiry is urgent.

Most frequently asked questions:

Buying

Questions about an item or an order

How do I buy something on Folksy?

How do I pay for my order?

When will I receive my order?

How do I cancel an order, return an item or ask for a refund?

How do I leave feedback?

Selling


What can I sell on Folksy?

How much does it cost to sell on Folksy?

Do I need to use Paypal to sell on Folksy?

What if the buyer doesn't pay?

How do I cancel or refund a customer's order?

I've received a suspicious email from a potential buyer

Visit our Forum to talk to other Folksy members.

Does something look broken? Please visit the Status blog, view Service Updates on the forums or follow us on Twitter to check for significant site issues.

Suggested Features for Folksy...  →

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Knowledge Base

  1. About Folksy and Terms of Use →

    1. What is Folksy?
    2. Folksy's Terms of Use
    3. Sales & Returns Policy
    4. Community Policy
    5. Our Privacy Policy

  2. Buying FAQ →

    1. How do I contact the seller about an item or order?
    2. How do I buy something on Folksy?
    3. How do I pay for an item?
    4. I can't pay using my iPad !
    5. When will I receive my order?

  3. Registration and logging in →

    1. How do I register on Folksy?
    2. Registration problems
    3. Log in problems
    4. Can I have more than one account?
    5. How do I delete my shop / account?

  4. Selling 1: Before you set up your shop →

    1. What can I sell on Folksy?
    2. Legal Information: what sellers need to comply with
    3. Do I need to use Paypal to sell on Folksy?
    4. Setting up a Paypal account
    5. I'm not in the UK, can I sell on Folksy?

  5. Selling 2: Creating and maintaining your shop →

    1. Choosing a shop name and username
    2. Setting up your shop
    3. Introducing direct payments by credit and debit card on Folksy
    4. How do I find my Folksy shop or dashboard?
    5. Editing my shop details, creating collections and rearranging items

  6. Selling 3: Listing items and Managing stock →

    1. How do I list an item for sale or create a draft?
    2. How do I edit my listings?
    3. Can I create a copy of a listing?
    4. Custom and personalised orders
    5. Managing your stock level

  7. Selling 4: Managing your orders →

    1. What happens when I sell something?
    2. What if the buyer does not pay?
    3. My order says 'awaiting payment' but I've received payment!
    4. I’ve got an email from Folksy saying a buyer is having problems paying. What should I do now?
    5. I have sold something to a friend/outside of Folksy - what should I do?

  8. Selling 5: Fees, bills and seller accounts →

    1. How much does it cost to sell on Folksy?
    2. About the Folksy Plus plan
    3. Paypal and receiving payments
    4. Understanding and paying your Folksy bill
    5. Partnership offers for Folksy Sellers

  9. All articles →

    1. What is Folksy?
    2. How do I contact the seller about an item or order?
    3. What happens when I sell something?
    4. How do I register on Folksy?
    5. What can I sell on Folksy?
    99 articles →

Feedback and Knowledge Base

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